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SMS POLICY 

Eagle Pass Estates

Overview


Eagle Pass Estates is dedicated to ensuring that all SMS marketing communications comply with applicable laws and regulations while providing valuable information to our subscribers. This policy outlines our commitment to responsible SMS marketing practices and sets clear expectations for our customers.

1. Compliance with Regulations


We adhere to all relevant laws and regulations governing SMS marketing, including but not limited to:

  • Telephone Consumer Protection Act (TCPA): We obtain prior express written consent from subscribers before sending promotional messages.

  • General Data Protection Regulation (GDPR): We respect the privacy rights of our subscribers and ensure that their data is handled in accordance with applicable data protection laws.

2. Obtaining Consent

Before sending any promotional SMS messages, we will:

  • Clearly inform subscribers about the nature of the messages they will receive.

  • Obtain explicit consent through opt-in mechanisms, such as website forms or SMS keywords.

  • Maintain records of consent to demonstrate compliance.

3. Message Content


Our SMS marketing messages will focus on the following content areas:

  • Promotional Offers: Special discounts, sales events, and exclusive deals.

  • Product Updates: Information on new products, features, or services.

  • Customer Notifications: Important updates related to orders, account status, or service changes.

4. Frequency of Messages


We aim to provide a balanced messaging experience, and subscribers can expect:

  • Up to [100] promotional messages per month.

  • Transactional messages as necessary (e.g., order confirmations, shipping notifications).

  • Informational messages sent as needed to keep customers informed.

5. Opt-Out Procedures


Subscribers have the right to opt out of receiving SMS messages at any time. To do so, they can:

  • Reply with "STOP" to any SMS communication.

  • Update their preferences via our website or mobile app.

  • Contact customer service for assistance with unsubscribing.

  • Messaging & Data Rates may apply.

6. Data Protection and Privacy


We prioritize the protection of our subscribers' personal information. We ensure that:

  • All data collected for SMS marketing is stored securely.

  • Subscriber information is not shared with third parties without consent, except as required by law.

7. Policy Review and Updates


This policy will be reviewed regularly to ensure compliance with legal standards and industry best practices. Any updates will be communicated to our subscribers.

 

Version

Modified Date

Approved Date

Approved By

Reason/Comments

1.0

2/4/25

2/5/25

ALEXANDER

NEW POLICY

 

8. Contact Information


For questions or concerns regarding this General SMS Marketing Policy, or to manage your SMS subscriptions, please contact:


Eagle Pass Estates
Available M-F 9AM 6PM CT

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